Refund Policy

Thank you for shopping with us at Rock Road Seafood Restaurant Sdn Bhd (633660-D). We at Rock Road Seafood Restaurant take pride in our customer satisfaction. Therefore, we endeavour to provide only the best quality food to meet the tastes of our customers. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food Order Errors
If you received food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order you may come to pick up the correct food item. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our host.

Food Order Incomplete
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card, cash refund or we will refund you with a store credit.

Food Dissatisfaction
We take great care and pride in all of the dishes we make. Please call us immediately if you receive unsatisfactory food . We will need the food returned in the original container(s) so we may investigate and deal with the issue. We will prepare you a new food order. If you do not wish to receive a new dish, we may refund the amount to a credit card, cash refund or we will refund you with a store credit only after we receive the food in the original container(s) and have confirmed the error to the discretion of the manager on duty.

Delivery
You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, please contact us.

Rock Road Seafood Restaurant Sdn Bhd (633660-D)
Address: Lot 1229 – 1230, Rock View Estate, 93200 Kuching, Sarawak
Phone: +6082-241575 / +6082-427331 WhatsApp: +6011-0571575
Email: [email protected]
Business Hours: Monday – Sunday: 11:30am – 2:00pm | 6:30pm – 10:00pm

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